Alpha Consulting (and its subsidiaries and related entities) (Marsh) respects the privacy of personal information that it collects and is committed to managing that information in a responsible manner.
We ensure to the extent possible that our agents and service providers are aware of our and their respective obligations under the Privacy Act.
Purpose of Collection
We will only collect and hold personal information that is necessary for us to have to attend to your insurance, risk management and related needs. This will include such information as your name, age, address, contact details, gender, employment, income, health and medical history, insurance and claims history, information about the subject matter of the insurance, credit card details and other relevant information.
Source of Personal Information
Usually, we will collect the personal information directly from you. Sometimes, we may collect the information from other parties, such as your employer (eg. for Group insurance policies) or from medical practitioners or insurers when arranging your insurance or submitting an insurance claim.
Where practical, you will be advised of the purpose for which we are collecting the information.
Collection of Information
Where the information is being collected directly from you, you will be advised that the information is being collected, the purpose for which the information is being collected and the intended recipients of the information.
Manner of Collection
The collection of the information will be collected by lawful means, collected in a fair manner and will not intrude unreasonably into your personal affairs.
Storage and Security of Personal Information
Marsh ensures that your information is protected by such safeguards as are reasonable against loss, access, use modification or disclosure or misuse. Where your information is pass to another party (e.g. your Insurer) for the provision of services, all reasonable precautions are taken to prevent unauthorised use or unauthorised disclosure of the information.
Access to Personal Information
You are entitled to obtain confirmation whether Marsh holds your personal information and you are entitled to have access to that information.
Correction of Personal Information
You are entitled to request correction of any information and have the file noted accordingly.
Accuracy of Personal Information
Marsh takes all reasonable steps to ensure that any personal information is accurate taking into account the purpose for which the information is being used.
Information no Longer than Necessary
Your information is only retained for as long as is required for lawful use.
Please address any complaints to the Complaints Officer at email@example.com so we can try to resolve the problem promptly and fairly.
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